If you don't see an answer to your question, please contact us for a quick answer.

 

HOW DO I ORDER

Start with building your order on our site online at communetables.com - select your item from the collections and utilize the drop down menu's to select your table options. It is then best to follow up with a rep via the chat, FB page, or text call 757-310-2221 to confirm selections, price, options, etc. This removes any confusions or concern by ordering a $2000 table online without chatting with a human!

Order over the phone by calling or texting: 757-310-2221

I NEED HELP DECIDING

We've got you covered! Our design consultants are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Give us a call at 757-310-2221, text us, or email us. We're passionate about connecting families around the table, so don't hesitate to reach out. 

 

 

WHAT SHOULD I KNOW ABOUT COMMUNE TABLES BEFORE ORDERING?

COMMUNE TABLES is a garage started, locally owned furniture company that loves connecting families around the table. COMMUNE custom tables and furniture are hand-built by a small team of local craftsmen at our shop in Virginia. We also offer a collection of furniture that we source responsibly and hand-finish onsite. 

You should also check out our cosmetic standard. 

 

HOW DOES SHIPPING WORK

We hand deliver each piece personally. 

CAN YOU HOLD OR STORE MY FURNITURE IF I'M NOT READY FOR IT

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances. 

What Payment Options Do I Have?

We have an assortment of payment options for you to choose from.

1. Pay In Full Here On The Website.
2. Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.) This will have to happen over the phone.
3. Credit Or Debit Card
4. Paypal
5. Venmo
6. Check
7. Paypal Credit (You can get 0% financing for 6 months if you have an account)
8. Shoppay financing 

 

I have a really specific question about color, design, or size, how can I get in touch with you?

Answer: You can email us at communetables@gmail.com, call or text us at 757-310-2221 .  A representative will get in touch with you during the business week. 


 

HOW LONG DOES IT TAKE TO RECEIVE MY FURNITURE AFTER I PLACE MY ORDER?

Our waiting list can range from 4 -10 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come.   

 Question: What if I get my table and don't like the colors?

Answer: Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently, please understand this before ordering with us.It is not something we have control over.

  

*** ALL SALES ARE FINAL THIS INCLUDES DEPOSITS ******

 

POLICIES ON WARRANTY, DELIVERY, PRODUCT VARIATION, & COMMUNICATION

 

-Our Warranty-

Our warranty covers all manufacturer defects in regards to products not functioning correctly. Example - Joints in the wood of the product are insecure or wobbly or wood is coming apart or breaking naturally.

 

What our warranty does not cover: anything that has occurred due to mishandling of furniture, such as damaging the finish, force to the wood causing it to break, or natural tendencies of wood when treated to extreme humidity & temperature changes (Twisting, bowing, warping). Wood is a natural product and we have no control over it moving over time, especially in different temperature and humidity. 

 -PRODUCT VARIATION-

-Distressing: The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for the customer. Please view our photos to get an idea how we distress our furniture before placing the order.

-Stain variation: All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to always do our very best to match your expectations. 

 

IF YOU WANT TO MAKE CHANGES TO YOUR ORDER

If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark. 

 

If you don't see an answer to your question, please contact us at 757-310-2221 for a quick answer.